Understanding Cambridge Pavers Return and Exchange Policies: A Nassau County Consumer’s Essential Guide
When investing in hardscaping materials for your Nassau County property, understanding return and exchange policies can save you significant time, money, and frustration. Cambridge Pavers, one of the industry’s leading manufacturers, has specific guidelines that every consumer should know before making their purchase.
Cambridge Pavers Warranty Coverage: What’s Included
Cambridge Pavers Inc. warrants to the owner that, should a Cambridge pavingstone or wallstone, installed according to Concrete Masonry & Hardscapes Association (CMHA) installation guidelines, prove defective, it will be replaced without cost. However, replacement labor is not included. This lifetime warranty is transferable with valid proof of purchase, making it an attractive feature for property owners.
The warranty process requires specific steps. In order to make a claim under this Warranty, the owner must return the defective pavingstone or wallstone to the dealer who sold the product. This means Nassau County customers must work directly with their local distributor, not the manufacturer, to process warranty claims.
What’s Not Covered: Important Exclusions
Nassau County homeowners should be aware of several important warranty exclusions. Cambridge Pavers like any other concrete products and or natural stone will not resist staining and or environmental debris build up. The manufacturer specifically states that Cambridge Pavers, Inc. accepts no responsibility or liability for this condition.
Additionally, polymeric haze from the use of polymeric joint sand may appear on your concrete products if the sand was not removed from the surface of the paver properly. While this does not affect the integrity of the product or your installation, Cambridge accepts no liability for this occurrence.
Snow removal damage is another exclusion. Cambridge Pavers is not responsible for any damage caused by snow removal equipment, which may leave burns and scuff marks on pavers. This is particularly relevant for Nassau County residents who experience harsh winters.
Installation Requirements and Warranty Validity
For warranty coverage to remain valid, proper installation is crucial. Installation guidelines must follow those as instructed by the Concrete Masonry & Hardscapes Association (CMHA). Improper installation can void your warranty entirely, making it essential to work with qualified contractors.
A bolt-on urethane protection mat must be attached to the plate compactor as a precaution against surface scuffing on all Cambridge textured products. Failure to use proper equipment during installation can result in damage that won’t be covered under warranty.
Working with Local Distributors: The Valley Supply Advantage
For Nassau County customers, working with an authorized distributor is essential for warranty claims and returns. Your one-stop masonry supply store in Queens and Nassau County for hardscape projects is Valley Supply. As a Nassau County Premier Cambridge Distributor, at Valley Supply Corp., we offer every collection and color available and have the manufacturer’s top styles and colors on full display.
Valley Supply has been serving the community since 1956 and was one of the first Cambridge Pavers distributors in Nassau County. Almost two decades later, we’re still a proud Premier Distributor of these premium-quality products. This long-standing relationship means they’re well-versed in handling warranty claims and returns for Nassau County customers.
Consumer Rights and Protection in Nassau County
Nassau County residents have additional protection through local consumer affairs offices. County laws that protect consumers are generally enforced by the Office of Consumer Affairs with Jurisdiction for such enforcement provided for by the Nassau County Administrative Code or by the local law or ordinance. However, please be advised that we do not handle complaints on businesses located outside of Nassau County.
For hardscaping issues, we cannot handle your home improvement complaint if the house is not in Nassau County. This makes working with local distributors like Valley Supply even more important, as they can provide direct support for warranty and return issues.
Best Practices for Nassau County Customers
To protect your investment in Cambridge Pavers Nassau County NY, follow these essential guidelines:
- Always purchase from authorized distributors to ensure warranty coverage
- Keep all purchase receipts and documentation
- Ensure proper installation following CMHA guidelines
- Document any issues immediately with photos
- Contact your distributor first for warranty claims, not the manufacturer directly
Understanding these policies upfront can help Nassau County homeowners make informed decisions about their hardscaping investments. While Cambridge Pavers offers excellent warranty coverage for manufacturing defects, proper installation and maintenance remain the customer’s responsibility. Working with experienced local distributors who understand both the products and local consumer protection laws provides the best foundation for a successful hardscaping project.
Remember that warranty claims must be processed through your original dealer, making the choice of distributor just as important as the choice of materials. With proper planning and understanding of these policies, Nassau County residents can confidently invest in Cambridge Pavers for their outdoor living spaces.